We aim to provide a great shopping experience and quality products. If for any reason you are not satisfied with your purchase, we are here to help. Please read our policy below for details on how to request a return, refund, or exchange.

1. Eligibility for Returns

• Timeframe: You have 15 days from the date of delivery to initiate a return.
• Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging, with tags intact.
• Non-returnable items: Certain items such as underwear, socks, sale items, and gift cards are not eligible for returns.

2. How to Request a Return

• Contact Us: To initiate a return, contact us at info@zorlen.in with your order number and reason for the return.
• Return Approval: Once your return is approved, we’ll provide instructions on where to send your items.
• Shipping Costs: You are responsible for the shipping costs of returning the item. These costs are non-refundable.

3. Refunds

• Refund Process: Once we receive and inspect your returned item, we will send you a notification of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be issued for items not in original condition, missing parts, or for reasons beyond our control.

4. Exchanges

• Exchanges: We only replace items if they are defective or damaged. If you need an exchange for the same item
• Exchange Shipping: You are responsible for shipping costs for exchanges.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the issue, and we will arrange a replacement at no additional cost to you.

6. Sale and Final Sale Items

Only regular-priced items may be refunded; sale and clearance items are final sale and not eligible for returns or exchanges.

7. Late or Missing Refunds

• Processing Time: Refunds may take some time to process. If you have not received your refund within 10 business days, please contact your bank or credit card company.
• Further Assistance: If you’ve done this and still have not received your refund, please contact us at info@zorlen.in.

Contact Information

For questions about our Refund and Returns Policy, please reach out to us at info@zorlen.com.